Advice and Support for Direct Payment Employers

We know that the Coronavirus pandemic is having a huge impact on Direct Payment employers; as well as managing your own anxiety of keeping you or the person you support safe and well, you are also managing Personal Assistants (PAs).

Our Direct Payments Service Team at Disability North have compiled the following information which will be updated on a regular basis.

In the first instance, if you have any questions regarding the employment of your PAs during this time you should call the advice line connected to your insurance.

For policies with Mark Bates LtD/Premier Care Insurance, the MSL legal advice line number is 0161 6032167

For policies with Fish Insurance, the Peninsula legal advice line number is 0161 836 9456

Click here for further useful advice from these insurers: Coronavirus Absence Options, Managing Coronavirus Issues at Work – A Guide for Individual Employers , Guide for Self Employed Service Providers in Home Care

ACAS is another source of information:

Skills for Care provide useful guidance to support the adult social care sector during this challenging time:

Additionally, Skills for Care have produced a useful list of frequently asked questions for individuals in receipt of a personal budget from health or social care. The current version can be found here but please do check the Skills for Care dedicated Covid-19 page as it is a live document that will be regularly updated.

Official Guidance from the Government relating to people receiving direct payments can be found here.

Public Health England has made these recommendations regarding Personal protective equipment (PPE) for primary, outpatient and community care by setting, NHS and independent sector.

In Control have produced this useful webinar recording of people discussing tactics and practical tips for people & families who have a Direct Payment through a personal budget or health budget.

A dedicated Coronaheroes page hosted be Be Human features useful links, practical tips and ideas that people who manage their direct payments have put in place for themselves and their PA’s during this challenging time.

Steve Broach conducted a webinar concerning Accessing Care during the Coronavirus Crisis. The informative webinar can now be viewed on You Tube by clicking here. 

For information about the Coronavirus National Testing Programme and testing personal assistants please go to

Please read the following for information about returning from shielding: MBL_return from shielding_Covid-19


We will keep you updated if there are any changes to the situation that may impact Disability North’s Direct Payment customers.

The Disability North Direct Payment Support Service Team can be contacted on 0191 284 0480 or

If you feel you are in a situation where your support is at risk, then please contact Social Services. Contact details and opening hours are as follows:



Opening hours: Monday to Friday, 8am to 5pm

Phone: 0191 2788377

Mobile: 0796 8474891

In an emergency out of office hours contact the Emergency Duty Team:

Helpline outside normal hours: 0191 278 7878

Report abuse or neglect: 0191 278 8156

Children with Disabilities Team: 0191 2774700

Personal Health Budget Packages: 0191 2236503

Click here for further advice from Newcastle City Council.

Newcastle Safeguarding Adults Board have produced information on ‘‘safeguarding adults for people self-isolating’.

Please continue to check the Disability North website and our social media pages for updates.